Delete your account

Last updated: [YYYY-MM-DD]

This page explains how to delete your account in the Os Magalhães app (Android and iPhone), from the Os Magalhães restaurant in Amadora, and what happens to your data. The Portuguese version prevails.

1. In the app (immediate)

1. Open the Os Magalhães app and sign in to the account you want to delete.
2. Tap Profile at the bottom of the screen.
3. Scroll to the end of the page and tap Delete account, below "Sign out".
4. Confirm with Delete permanently.

The account is deleted straight away and you are signed out. On iPhone, if you signed in with Apple, Apple asks you to confirm once more.

2. Without the app (by email)

If you no longer have the app or cannot sign in, you don't need to install it again. Email [email de contacto, ex.: geral@osmagalhaes.pt] with the subject "Delete account", from your account's email address (or tell us that address in the message). We confirm by email once the account is deleted, within one month at most (Article 12 GDPR).

3. What is deleted

• Your login: the email and password, or the link to your Google or Apple account.
• Your profile: name, email, mobile number, saved addresses (Home and Work), language, your choice about news and offers, and the notification identifiers of your devices.
• Your saved cards: your customer record at Stripe, our payment provider, is deleted together with the cards saved there.
• Your customer support conversations (Chat with us).
• On iPhone, the "Sign in with Apple" permission you gave this app.

4. What is kept, and for how long

• The records of orders already placed (date, items and notes, amounts, delivery or pickup, delivery address, the name, email and mobile number on the order, your tax number if you gave one, and the 18+ confirmation on orders with alcohol) are kept for the statutory tax period (currently 10 years). They are marked as belonging to a deleted account and can no longer be reached from any account.
• Stripe keeps the records of payment transactions for as long as the law requires of a payment service provider.

5. Deleting only some data

Without deleting your account, you can in the app:

• correct your name and mobile number, and stop news and offers: Profile › Edit profile;
• delete addresses: Profile › My addresses, open the address and tap "Delete address";
• remove saved cards: Profile › Payment methods › Remove;
• stop notifications: in your phone's settings.

To delete other data, such as customer support conversations, email [email de contacto, ex.: geral@osmagalhaes.pt].

6. More information

See the Privacy Policy. You may also complain to the Portuguese data protection authority (CNPD): www.cnpd.pt.