Terms & Conditions

Last updated: [YYYY-MM-DD]

1. Who we are

The "Os Magalhães" app is operated by [Denominação social ou nome do empresário em nome individual], tax no. (NIF) 292437714, Rua João de Deus, 33, Loja, Venda Nova, 2700-487 Amadora, Portugal ("Restaurant"). Contact: [email de contacto, ex.: geral@osmagalhaes.pt] · +351 920 040 920.

The Portuguese version of these Terms prevails.

2. Scope

These Terms govern the use of the app and the purchase of meals for delivery or pickup. By creating an account or placing an order you accept these Terms and the Privacy Policy.

3. Account

You need an account (email, Google or Apple) with accurate details, including a mobile number. You can delete your account at any time in Profile › Delete account.

4. Orders

An order is sent to the Restaurant only after the payment is authorised. The contract is concluded when the Restaurant accepts the order. The Restaurant may decline orders (e.g. unavailable items, outside opening hours or delivery area); declined orders are fully refunded.

Orders are only accepted during the opening hours shown in the app.

5. Prices and payment

Prices are in euros and include VAT at the applicable rate. Any delivery fee is shown before payment. Payment is by card (or Apple Pay / Google Pay) through a certified payment provider; the Restaurant does not see your full card details. Enter your NIF in the cart if you want it on the invoice.

6. Delivery and pickup

We only deliver within the municipality of Amadora, on the delivery conditions (fee and free-delivery distance) shown in the app at the time of the order. Times are estimates.

7. Alcohol

Under Decree-Law 50/2013, alcohol may not be sold to anyone under 18. By ordering alcohol you confirm you are 18 or older; ID may be requested on delivery or pickup.

8. Right of withdrawal

Perishable meals made to order are exempt from the 14-day right of withdrawal (Article 17, Decree-Law 24/2014). See the Cancellations & Refunds policy.

9. Complaints and governing law

Complaints: electronic Complaints Book (https://www.livroreclamacoes.pt/Inicio/) or the contacts above. Disputes: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) (https://www.centroarbitragemlisboa.pt). Portuguese law applies, without prejudice to mandatory consumer protection rules.